This Privacy Policy explains what personal information free20 collects when you use our platform, why we collect it, how it is used and protected, and what rights you have over your own data. We take your privacy seriously — your information is never sold to third parties.
Last updated: June 2026 · Applies to all accounts registered at free20.app · This policy applies to players in the Philippines
Six principles that shape how we handle your personal information. The full policy follows below.
free20 does not sell, rent, or trade your personal information to any third party for their own marketing purposes. Data shared with service providers is strictly for operating the platform — nothing else.
We collect only the information needed to operate your account, process PHP transactions, verify your identity, and keep the platform secure. Data is not collected beyond what serves a clear, defined purpose.
All data transmitted between your device and free20 is protected by SSL/TLS encryption. Sensitive account data — including payment details and identity documents — is stored with access controls and encryption at rest.
Identity documents submitted for KYC verification are processed solely to confirm your age and identity. They are handled with strict access controls and are not used for any purpose beyond account verification and regulatory compliance.
You have the right to access, correct, or request deletion of your personal data held by free20. Submit a request through our support team at any time. Data deletion requests are processed subject to our legal retention obligations.
free20 operates in the Philippines and handles personal data in accordance with applicable Philippine data privacy laws. Your information is processed and stored in a manner consistent with those requirements.
Summary: free20 collects personal data to operate your account, verify your identity, process PHP transactions, and keep the platform safe. We do not sell your data. You have rights over your information and can contact us at any time to exercise them.
This Privacy Policy applies to all individuals who visit free20.app, register for an account, or use any part of the free20 platform, including the sportsbook, slot games, and gaming lobby. It covers how we collect, use, store, share, and protect personal information in connection with those activities.
By registering for a free20 account or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your information as described here.
The information free20 collects depends on how you use the platform. Below is a breakdown of the main categories:
| Data Category | Examples | When Collected |
|---|---|---|
| Registration Data | Full name, date of birth, email address, mobile number | Account sign-up |
| Identity Verification | Government-issued ID, proof of address | KYC verification process |
| Financial Data | Bank account details, e-wallet references, transaction history in PHP | Deposits and withdrawals |
| Gaming Activity | Bets placed, games played, session duration, win/loss history | Platform use |
| Technical Data | IP address, device type, browser, operating system, session data | Each visit or session |
| Communications | Support messages, email correspondence | When you contact support |
free20 collects and processes personal data for the following purposes:
free20 uses cookies and similar tracking technologies to support platform functionality and improve your experience. The main types we use include:
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the platform, though some features may behave differently.
free20 does not sell your personal data. We may share information with third parties only in the following limited circumstances:
We work with trusted third-party providers who assist with platform operations — including payment processing partners for PHP bank transfers and e-wallet transactions, identity verification services, IT infrastructure, and customer support tools. These providers are bound by data processing agreements and may only use your information to deliver the specific service they provide to free20.
free20 may disclose personal data to competent authorities or regulatory bodies when required to do so by applicable Philippine law, a valid court order, or in response to a formal legal process. We will only disclose the minimum information necessary to satisfy the legal requirement.
In the event of a merger, acquisition, or sale of platform assets, your personal data may be transferred as part of that transaction. In such cases, we will notify affected users and ensure the receiving party is bound by equivalent data protection commitments.
free20 retains your personal data for as long as your account is active and for a period after account closure as required by applicable law. The specific retention periods depend on the type of data:
When data is no longer required, it is securely deleted or anonymised in accordance with our data management procedures.
As a free20 user in the Philippines, you have the following rights regarding your personal data:
To exercise any of these rights, contact our support team at [email protected]. We will respond to all valid requests within a reasonable timeframe. We may need to verify your identity before processing a data request to protect against unauthorised access to your information.
free20 applies technical and organisational security measures to protect your personal data, including:
No digital platform can guarantee absolute security. You are also responsible for maintaining the security of your own account — keep your password confidential, do not share your login credentials, and report any suspected unauthorised access to us immediately via [email protected].
free20 may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable law. When we make material changes, we will update the "Last Updated" date shown at the top of this page. We encourage you to review this policy periodically. Continued use of free20 after a policy update constitutes acceptance of the revised terms.
For any questions, requests, or concerns about this Privacy Policy or how your personal data is handled, please reach our team at:
Email: [email protected]
Our support team handles data privacy requests alongside general platform support. We are available 24 hours a day, seven days a week. For data access or deletion requests, please include your registered account email address in your message so we can verify your identity promptly.
For data access, correction, or deletion requests, contact us at:
Your data is never sold to third parties
SSL encryption on all data transmissions
KYC documents handled with strict controls
You can request access or deletion at any time
Compliant with Philippine data privacy law
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We handle your personal data responsibly so you can focus on enjoying the platform. Create your account, complete verification, and start playing — knowing your information is secure.
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