Terms & Conditions for free20

1Introduction and Acceptance

These Terms and Conditions ("Terms") apply to all use of the free20 platform, accessible at free20.app. free20 provides an online gaming and sports betting service to players in the Philippines. By registering an account, making a deposit, or placing any bet or wager, you confirm that you have read, understood, and agreed to these Terms in their entirety.

free20 reserves the right to amend these Terms at any time. When material changes are made, we will update the "Last Updated" date shown at the top of this page. Continued use of the platform after changes are published constitutes acceptance of the revised Terms.

2Eligibility and Registration

To register and use free20, you must meet all of the following requirements:

• You must be 21 years of age or older at the time of registration.
• You must be physically located in the Philippines when accessing the platform.
• You must not be self-excluded from gambling services or subject to any order restricting your access to gaming platforms.
• You must provide accurate, complete, and current information during registration. Providing false information is grounds for immediate account closure.
• You may hold only one active account on free20. Multiple accounts are prohibited.

free20 reserves the right to request additional documentation at any time to verify your identity, age, or source of funds. This is part of our standard KYC (Know Your Customer) process and applies to all accounts before withdrawals are processed.

3Account Verification (KYC)

Identity verification is mandatory for all free20 accounts. Before withdrawals are processed, you must submit valid proof of identity and proof of address to our verification team. Accepted documents include government-issued IDs such as a Philippine passport, driver's licence, or national ID card.

Accounts that have not completed verification may deposit and play, but withdrawals will be held until the verification process is complete. free20 is not liable for delays in withdrawal processing that result from incomplete or pending KYC submissions.

If verification reveals that any information provided at registration was false or misleading, free20 reserves the right to close the account, forfeit any outstanding balance, and report the matter to relevant authorities where required.

4Deposits and Withdrawals

All financial transactions on free20 are processed in Philippine Peso (PHP). We do not accept deposits in foreign currencies, and no currency conversion is applied to your balance at any point.

Accepted Deposit Methods

• Philippine bank transfer and online banking
• Local e-wallets (options shown in your account dashboard)

Minimum and maximum deposit and withdrawal amounts are displayed in your account dashboard and may vary by payment method. Processing times for withdrawals depend on your chosen method and verification status. free20 does not charge fees on standard withdrawals, but your bank or e-wallet provider may apply their own charges.

All withdrawals will be returned to the same payment method used for the corresponding deposit where technically possible. free20 reserves the right to request additional verification before processing any withdrawal that triggers our internal risk or fraud review processes.

5Betting and Gaming Rules

All bets placed on free20 sports markets are subject to the specific rules applicable to each sport and market type. General betting rules that apply across all sports include:

• Bets are final once confirmed. free20 does not cancel or void bets due to a player's change of mind after confirmation.
• In the event of an obvious pricing error (a "palpable error"), free20 reserves the right to void affected bets and refund stakes to player balances.
• Live (in-play) bets are accepted subject to real-time odds availability. If a bet cannot be confirmed before the relevant market closes, it will be voided and the stake returned.
• Matches or events cancelled before completion will be handled according to the settlement rules for the specific sport involved.
• Collusion, match fixing, or any attempt to manipulate outcomes is strictly prohibited and will result in immediate account closure and forfeiture of funds.

Slot games, live casino, and other gaming products operate using certified random number generators (RNG). Game outcomes are independently determined and not influenced by previous results. free20 does not guarantee winning outcomes for any game or bet.

6Bonuses and Promotions

free20 may offer bonuses, promotions, cashback, or other incentives to players from time to time. Any active promotions will be described in the Promotions section of the platform, including any applicable terms such as eligibility, wagering conditions, and expiry.

Where no specific promotion terms are listed alongside an offer, the following general rules apply:

• Bonuses are available to one account per player, per household, and per device.
• Bonus funds may not be withdrawn until any applicable wagering requirement has been met.
• free20 reserves the right to withdraw, modify, or cancel any promotion at any time without prior notice if abuse or technical issues are identified.
• Players found to have exploited or manipulated promotional terms will have associated winnings forfeited and may have their accounts suspended.

7Responsible Gaming

free20 is committed to supporting responsible gaming. You acknowledge and agree that:

• Gaming and sports betting involve real financial risk. Past results do not predict future outcomes.
• You are solely responsible for managing your betting activity within your personal financial means.
• free20 provides deposit limit, session time limit, and self-exclusion tools accessible from your account settings. You are encouraged to use these tools proactively.
• If you wish to self-exclude from free20, contact our support team at [email protected]. Self-exclusions take effect promptly and cannot be reversed during the period you request.

For more information on our responsible gaming approach and available tools, visit our Responsible Gaming page.

8Account Suspension and Closure

free20 may suspend or close an account at any time if we have reasonable grounds to believe that:

• The account holder is under 21 years of age.
• False or misleading information was provided at registration or during KYC.
• The account is being used fraudulently, in collusion with other players, or to exploit platform systems.
• The player has breached any part of these Terms and Conditions.
• Continued operation of the account poses a risk to the platform or other users.

Where an account is closed due to a breach of these Terms, any balance remaining may be withheld pending investigation. free20 will communicate closure decisions by email to the registered address on the account.

9Limitation of Liability

free20 provides its platform on an "as available" basis. While we work to maintain consistent uptime and performance, we do not guarantee uninterrupted access. Scheduled maintenance and technical issues may occasionally affect platform availability.

To the maximum extent permitted by applicable law, free20 is not liable for:

• Losses arising from betting or gaming outcomes.
• Technical errors, connection failures, or system downtime beyond our reasonable control.
• Delays in processing deposits or withdrawals caused by third-party payment providers.
• Losses resulting from unauthorised access to your account where you have failed to maintain the security of your credentials.

10Contact and Governing Law

These Terms are governed by the laws applicable in the Philippines. Any dispute arising from your use of free20 that cannot be resolved informally will be subject to the jurisdiction of the Philippine courts.

For questions about these Terms or your account, contact our support team at: